4GEE Wifi Mini

jlb21 · ‎10-03-2023

I have small EE 4GEE Wifi Mini - I have not used it for a few months but I just cannot log into my EE account - I have charged it up - my phone and ipad can see it, but that is all, I can get onto the EE website but it freezes when I try to log on to my account to top it up. Is it because I have not used it for several months?

Jon_K · ‎10-03-2023

Hi @jlb21

What is it that you're trying to do?

Are you trying to get the data working on your WiFi device or log into your My EE Account?

Jon

jlb21 · ‎10-03-2023

I'm trying to top up - so connecting ipad/phone to the 'dongle' - I can get a connection but that's as far as I get. I want to add data so that I can use the mifi when I am away - but it just freezes when I try to log on to my account

XRaySpeX · ‎10-03-2023

How many months?

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

jlb21 · ‎10-03-2023

I did wonder if it has gone into hibernation, but I used it at the beginning of December (topped up around the end of November)- so looks like they go into hibernation after 3 months!

It would be good to know how much 20gb of data costs so that I can work out if it is worth re-activating.

XRaySpeX · ‎10-03-2023

No, they go into hibernation after 6 months of non-chargeable use.

Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available & how much they cost.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

jlb21 · ‎13-03-2023

That didn't work came up with 503 error - given up so good bye EE

Katie_B · ‎13-03-2023

Hi @jlb21.

I am sorry to hear this has not worked.

Our technical care team will be happy to look into this further, if you wish for them to do so please give us a call on 0800 079 8586 free from any landline or provider.

Katie