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4GEE Wifi Mini

jlb21
Investigator
Investigator

on ‎10-03-2023 11:21 AM

I have small EE 4GEE Wifi Mini - I have not used it for a few months but I just cannot log into my EE account - I have charged it up - my phone and ipad can see it, but that is all, I can get onto the EE website but it freezes when I try to log on to my account to top it up.  Is it because I have not used it for several months?

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7 REPLIES 7
Jon_K
Former EE Employee

on ‎10-03-2023 01:45 PM

Hi @jlb21 

What is it that you're trying to do?

Are you trying to get the data working on your WiFi device or log into your My EE Account?

Jon

jlb21
Investigator
Investigator
In response to Jon_K

on ‎10-03-2023 02:57 PM

I'm trying to top up - so connecting ipad/phone to the 'dongle' - I can get a connection but that's as far as I get.  I want to add data so that I can use the mifi when I am away - but it just freezes when I try to log on to my account

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XRaySpeX
EE Community Star
EE Community Star

on ‎10-03-2023 03:03 PM

How many months?

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
jlb21
Investigator
Investigator
In response to XRaySpeX

on ‎10-03-2023 04:25 PM

I did wonder if it has gone into hibernation, but I used it at the beginning of December (topped up around the end of November)- so looks like they go into hibernation after 3 months!

It would be good to know how much 20gb of data costs so that I can work out if it is worth re-activating.

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XRaySpeX
EE Community Star
EE Community Star
In response to jlb21

on ‎10-03-2023 04:58 PM

No, they go into hibernation after 6 months of non-chargeable use.

Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available & how much they cost.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
jlb21
Investigator
Investigator
In response to XRaySpeX

on ‎13-03-2023 09:22 AM

That didn't work came up with 503 error - given up so good bye EE

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Katie_J
EE Community Support Team
In response to jlb21

on ‎13-03-2023 10:16 AM

Hi @jlb21. 

I am sorry to hear this has not worked. 

Our technical care team will be happy to look into this further, if you wish for them to do so please give us a call on 0800 079 8586 free from any landline or provider. 

Katie