4GEE Router has the SSIDs "Quanta 2G" and "Quanta 5G", no password works

4geehomeuser · ‎23-07-2023

Hi, we have a 4GEE Router (model number D412C57). At some point, the SSID for 5GHz and 2GHz changed to the one in the title. The admin and WiFi passwords also don't seem to work. I tried resetting it by holding down the reset button underneath for 5 seconds, then letting go, but the flashing blue light goes on forever (even if you give it hours).

What should I do? Is there a way to restore the info that's on the label?

Northerner · ‎23-07-2023

Hi @4geehomeuser

Quanta is the manufacturer and it's normal to see this on new devices or the carrier and WiFi band. Resetting the router will mean you need to use the original password which came on the keep me card or sticker on the device.

Can you log into the web page?

It maybe your device has updated when online.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

4geehomeuser · ‎23-07-2023

Unfortunately no, I can't log into the webpage.

@Northerner wrote:
It maybe your device has updated when online.

Ah, should I bring the router online again? We're currently using a mobile hotspot as a "temporary" solution.

James_B · ‎23-07-2023

Hi @4geehomeuser,

Welcome to the EE Community. 🙂

Please get in touch with technical support to resolve this issue. The team will be happy to help.

James