4G router buffering

[Jimmyj7700]

good morning

My 4G router is constantly buffering every time I’m streaming anything can anyone help

thanks

[bristolian]

Do you have an EE mobile, does it have similar problems when watching videos?

Does this vary depending on time of day/day of week etc?

[Jimmyj7700]

Hi thanks for the response, no I don’t have a mobile. It can be working perfectly for ages then it’s hours of buffering. but listening to music on  Alexa is fine all day. Did a speed test and it’s perfect, I have unlimited downloads I don’t know what’s else to do tried all the switching off for a while and switching it back on still doesn’t it. 

cheers

[Leanne_T]

Hi @Jimmyj7700 

Thanks for coming here.

Have you checked the EE Coverage Checker to see if there are any reported problems in the area when this happens? 

If you enter the postcode and select 'Check Status' this will show any reported problems.  If nothing is showing you can report this to us and our network team will get this looked into and keep you updated. 

Leanne. 

[Jimmyj7700]

Hi thanks I have checked and there seems to be no problem. So how do I contact yous directly 

thanks 

[Leanne_T]

Hi @Jimmyj7700 

You can call us on 07953 966 150 and our tech gurus will get this looked into for you. 

Leanne.

[bristolian]

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@Jimmyj7700 wrote:

Did a speed test and it’s perfect

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What does "it's perfect" mean? What speeds are you achieving?