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4G WiFi network name not found

Karenmarie77
Visitor

‎02-06-2024 02:02 PM

Hi

i I have bought an EE 4G WiFi, the sim is in, it’s fully charged but the network name is not coming up on my devices (iPhone 15 and laptop) when I go on WiFi. What am I doing wrong?! 

thanks! 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎02-06-2024 02:06 PM

@Karenmarie77  The sim is in the device the correct way round?    Is this on PAYG or contract ? have you tried the sim in your iPhone as it will fit. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Northerner
EE Community Star
EE Community Star

‎02-06-2024 03:28 PM

Hi @Karenmarie77 

Try resetting via the button on the device. Also make sure your device is discoverable and refresh your wifi list on your phone.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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