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4G Router

Jesswelsh
Visitor

‎26-12-2022 10:12 AM

Hi, I've been using a new 4G router for a few days and it worked well. However, I ran out of data yesterday morning and topped up online. Since then it hasn't worked properly - I can sometimes get the internet to work but never more than for 10 mins. 
Only the battery light showing on the router. 

Does anyone know how to fix this or a number I can call? When I call the general EE number I keep getting told that opening hours have changed due to festive period, but no info on what the hours are.

 Very disappointed in the device! 

Thanks so much in advance 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎26-12-2022 11:05 AM

Hi @Jesswelsh 

Tried restarting the deevice? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎26-12-2022 11:19 AM - edited ‎26-12-2022 11:20 AM

What does texting AL to 150 from it fully report verbatim (it is free)?

Try calling CS on the Freephone no. (Opt 2) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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