4G EE Wifi Mini - No Internet Connection

[Squeaky76]

Hi, 4G Wifi Mini, has been working fine, now won't connect to the internet. Signal light stays red. Tried connecting via PC, still can't check for firmware updates. It's less than a year old...any idea's!

[Jon_K]

Thanks for coming here, @Squeaky76.

Have you tried restarting the device?

If this doesn't work, can you try resetting it using the reset button?

Jon

[Squeaky76 · Accepted solution]

Hi Jon, fault seems to be solved…..the SIM card had locked out. I put the SIM in another phone and tried calling voice mail, had to press 1 to re-activate the SIM. Wi-Fi mini is now working again!

Thanks for your suggestion 👍

[Jon_K]

Thanks for letting us know, @Squeaky76 🙂

[contactjayd]

I have tried the same thing, but it's not working. 

[James_B]

Hi @contactjayd,

Welcome to the EE Community. 🙂

What problems are you experiencing with your 4GEE WiFi device?

James

[contactjayd]

Hi James, I recently got a mifi from EE due to relocation. I paid a full fiber 900. And my mifi sim is not activated. And I have been DD for the services. This is absolutely diabolical.😭😭😭😭

[Leanne_T]

Hi @contactjayd 

Are you able to try the WiFi SIM card in another device or mobile to see if this works for you? 

Leanne.