4G/5G Router now Showing 2.4G/5G
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24-07-2023 06:17 PM
Can anyone tell me why my 4G/5G router is now showing 2.4G/5G.
The router has just come back from repair with EE.
Device name: 5GEE WiFi
Software version: D52e_EE_V01.06 this is the current up to date.
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24-07-2023 06:28 PM
@mike1266 It’s showing the two different types of Wi-Fi connection you can use, one is 2.4Ghz and this has a further reach within your home than the 5Ghz but 5Ghz is the faster of the two.
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24-07-2023 06:36 PM
Thank you.
The problem is it should be and was 4G/ 5G and now shows 2.4G.
The signal strength is so slow it is unworkable.
When it was 4G the signal strength was much faster.
I dont get 5G so I have to use the 4G
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24-07-2023 07:02 PM - edited 24-07-2023 07:05 PM
You are mixing up WiFi speeds with mobile network technology. The former relates to connections of your devices within the home, while the latter relates to the connection of the router with the over-the-air EE mobile network. There is no correlation between them.
Your mobile router can connect to the mobile network over either 4G or 5G technology. However your devices within your home will connect to the router over either the 2.4 GHz (GigaHertz) or 5 GHz WiFi bands.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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24-07-2023 07:14 PM
It is entirely possible in some areas that the 4G mobile signal is faster/stronger than on 5G.
Have you Checked Status of the Network Status Checker there and reported your problem via that link?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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24-07-2023 07:27 PM
Thank you for your help
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24-07-2023 07:29 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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