4 Gee wifi mini red wifi

[mccutchv]

I have a 4 gee wifi mini that was working wonderfully on trips away.  It has not been used for a while but is set up with a 12 month bundle and credit till March 2023.  On a trip last week I got the red wifi indicator with internet connected without wifi message.   I checked coverage in the area and reset the box but still no wifi.   I checked it at home too but just the same.

Someone suggested you need to reactivate it if not been used for a while but I am not sure what to do.  No way to email or message the company and every time I phone I get the it will be over 10 minute wait message.

Was thinking of topping up again but thinking twice now.

[XRaySpeX]

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.