28-01-2019 08:32 PM
Ive looked everywhere online to find a way to show my appreciation and overwhelming customer service i received today.
I called today and spoke to Darren/Daryl in your Darlington call centre.
I had to call to sort my bill out and explained to D my issues currently with health and depression and anxiety.
D listened throughout and actually took the time to ask how i was doing since. Something you dont get often.
What D did next was above amd beyond after speaking to his manager i cant tell you how much this act of kindness ment and what it actually ment to someone like me who suffers greatly with depression anxiety and other health issues.
Please can someone pass my thanks again onto D in your Darlington centre, and also his manager. He is a credit to your team!
Thanks once again
28-01-2019 08:39 PM
Hi @MatthewJames sounds like you had a fantastic customer service experience, and I’m really glad you got everything sorted by a fab member of the team. Sending you best wishes for your future health and anxiety issues, as I know they can be debilitating during stressful times. I’m happy somebody was able to relieve them a little today for you xx
29-01-2019 08:21 AM
Good Morning @MatthewJames
Thank you very much for coming to the community and letting us know about your experience.
This has made me very happy on a cold Tuesday morning.
As a thank you to yourself for taking the time to let us know I would like to send you a gift 🙂
You will have a private message from me on here for some details.
If there is anything you need in the future, we are more than happy to help and will do our very best to resolve your query for you.
Speak soon, Leanne 🙂