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Phone not working

I_need_help_
Explorer

Phone just stopped working. Screen is damaged but was fine. 

 

Desperately need a replacement for work. Is there a way to end contract and start a new one or upgrade phone earlier than early upgrade (date I've been given is 07072020 for early upgrade) 

 

Having to work from home due to C-19 and phone is essential to do this, 

3 REPLIES 3
Northerner
Grand Master
Grand Master

Hi @I_need_help_ 

 

Have you tried live chat? 

 

You might be able to upgrade early.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Live chat isn't working at the moment and I can't call from my phone as it's broken 😞

Katie_B
EE Community Support Team

Hi @I_need_help_

 

Since your post yesterday evening, have you been able to speak with our customer care team?

 

Katie 🙂