Phone not working

I_need_help_
Explorer

‎23-05-2020 01:12 PM

Phone just stopped working. Screen is damaged but was fine. 

 

Desperately need a replacement for work. Is there a way to end contract and start a new one or upgrade phone earlier than early upgrade (date I've been given is 07072020 for early upgrade) 

 

Having to work from home due to C-19 and phone is essential to do this, 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎23-05-2020 03:07 PM

Hi @I_need_help_ 

 

Have you tried live chat? 

 

You might be able to upgrade early.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
I_need_help_
Explorer
In response to Northerner

‎23-05-2020 04:36 PM

Live chat isn't working at the moment and I can't call from my phone as it's broken 😞

0 Helpful
Katie_B
EE Community Support Team
In response to I_need_help_

‎24-05-2020 07:39 AM

Hi @I_need_help_. 

 

Since your post yesterday evening, have you been able to speak with our customer care team?

 

Katie 🙂

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