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03-07-2019 06:52 PM
I called up the customer service line and after a short wait I got through to an advisor in Newcastle called Michael. I was looking for an upgrade and he was really patient, clear and had a great rapport which made me feel really comfortable. After taking my information and what I was looking to do he got me through to the correct team so I could look at the options. I just wanted to leave Michael some feedback and say he’s a great customer service advisor!
03-07-2019 07:10 PM
Hi @faheyab,
Welcome to the EE Community.
Thanks for taking the time to leave this fantastic feedback.
I'm really pleased to hear that Michael was able to get you through to the right team to help you upgrade.
You should receive a survey via text message which will allow you leave feedback about your conversation with Michael. This will be shared with Michael's manager.
I'm also happy to pass your feedback on personally. 🙂
I've sent you a private message to get some more details.
James
03-07-2019 08:14 PM
Hi @faheyab
it’s always lovely to hear great feedback. I’m glad you got what you needed and that the person helping you gave you such a positive experience. I hope you enjoy your new device. Xx
07-12-2019 03:42 PM
Hello,
I have just spoken to an absolutely lovely girl in Newcastle called Megan who has just helped me with my bill. I’m currently in hospital and she was totally understanding and empathetic and a joy to speak to.
Please pass this onto her manager, she is a credit to your company, 5* customer service.
08-12-2019 08:38 AM
Hi @Gabby14
Sorry to hear you're in the hospital. Wishing you a speedy recovery from everyone here on the community team.
Thank you so much for sharing your experience with us. It sounds like Megan was a fantastic help 🙂
We're based in the same building, so I'd love to feed this back to Megan and her manager.
I've sent you a private message to get some more information from you.
Chris
23-01-2020 07:43 PM
(ref: ID12397139)
i have just had a superb customer service agent called Emily in South Wales handle my issue, please can you can you pass on my thanks. I very much appreciate her attention to detail and making a follow call to ensure the issue had been resolved. Many thanks.
24-01-2020 08:08 AM
Hi and welcome to the community, @Paul142. 🙂
Thanks so much for popping by with this lovely feedback for Emily. 😄 I'll do my best to pass on a message to her for you.
I've sent you a private message to get some more information.
Thanks
Chris 🙂
24-01-2020 10:15 AM
How do I change my bill date?
24-01-2020 11:47 AM
Hi @Doodle,
Welcome to the EE Community. 🙂
If you'd like to change your payment date, please get in touch with our Customer Care Team.
They'll be happy to help.
James
28-02-2020 03:17 PM
Hi
I just dealt with Shannen in the newcastle office over live chat to upgrade my phone and it was an absolute pleasure
Is there any way I could pass on some positive feedback - I asked a lot of questions and Shannen was brilliant
Thanks