i'm shocked

markllewellyn · ‎06-04-2026

unbelievable i've received the equipment but cant set it up through disability and trying to contact EE is a secret that nobody knows so I say EE are the worst EVER

Northerner · ‎06-04-2026

Hi @markllewellyn

Did you register your situation with EE or make them aware:

https://ee.co.uk/help/here-for-you/account-support-vulnerable-customers

Try speaking to EE CS on 150. Also read here:

https://ee.co.uk/help/broadband/getting-started/ee-guide-home-visit

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

markllewellyn · ‎06-04-2026

received the equipment but being disabled unable to set it up

XRaySpeX · ‎06-04-2026

@markllewellyn : Equipment for what EE service?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎06-04-2026

@markllewellyn You’re holding EE accountable because of a disability on your part. Im sorry about this issue you face but EE isn’t at fault here.

see below

⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎06-04-2026

Hi @markllewellyn

Did you register your situation with EE or make them aware:

https://ee.co.uk/help/here-for-you/account-support-vulnerable-customers

Try speaking to EE CS on 150. Also read here:

https://ee.co.uk/help/broadband/getting-started/ee-guide-home-visit

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

markllewellyn · ‎07-04-2026

Received everything over a week ago was hoping someone would install it as I had a stroke and can't use my right side and it's almost impossible to contact them as they always send me to a setup guide so I give up

XRaySpeX · ‎07-04-2026

For what EE service / product?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Peter_W · ‎07-04-2026

Hi again, @markllewellyn.

I'm disappointed to hear that you've still not received the support you were expecting here.

When you most recently got in touch did you mention the additional needs you had around installation, and did they confirm any next steps?

I'm keen to make sure we help point you in the right direction with this one.

Peter

markllewellyn · ‎10-04-2026

a disability that was easily visible

Peter_W · ‎10-04-2026

Hi again @markllewellyn.

I've merged your two recent threads together so everything is in one place - please try to keep discussion of the same topic to one thread when possible.

As I mentioned a few days ago, how were things left with you when you last spoke with our team?

You've mentioned that you're unhappy with how this has progressed, but in order for us to identify the best way we can help you, we need to know where you're currently at with things.

Speak soon,

Peter