General Chit Chat

Want to say thank you to an EE guide?

At EE, our guides are here to help keep you connected. If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our custo...

Resolved! THANKYOU

Today about 15mins ago I had spoken to a customer service provider by the name of Ellie who was able to reconnect me to the internet, this conversation with instructions took at least 45min. During this time Ellie was calm kind polite, and patient. ...

Resolved! Hold music

hi what’s your hold music for may 2026

Sponsorship

Hi I have been looking around and didnt know where else to try.I was wondering how would I go about asking about sponsorship? Thanks.

Resolved! Sponsorship enquiry

Hello, I wanted to find out about how to apply for EE sponsorship for a community event. Thanks

Resolved! Hr number

Hi I’m an ex employee in need of the hr number if anyone can help thanks

Resolved! Great customer service by Jennifer

Resolved! Praise for a store employee - Hanley

I would like to thank a young man, I think his name is Josh or Jake, from the Hanley, Stoke on Trent store. He was an extremely helpful and professional young man. He was patient, went through every aspect of the sale, no hidden costs.

Amazing Customer ServiceFrom Sofia

Sofia was very helpful and took her time and was very patient with me, she helped me answer all my questions and her answers were very clear and I was able to understand everything, thank you once again and keep up the fantastic customer service, I'm...

Resolved! FEEDBACK

Hello,Met Shaz (forgot if he was Scottish or Irish apologies) at Poundland with a EE stand along with another colleague. I was walking with my family and he really broke down the deals perks and what EE provides. We had just moved into a house so th...

Resolved! Helping a charity

Hello EEI work for a charity in the north east looking out for older people. we’d love to get some help for projects and notice you get “charity time” each year and I know that some of your teams are based locally could you point me in the right dire...