28-06-2023 05:03 PM
What does Shufu mean?
Solved! See the answer below or view the solution in context.
29-06-2023 08:16 AM
@Profile closed,
It's your username on the community forum...
28-06-2023 05:55 PM
Do you mean "Snafu"? GIYF!
28-06-2023 06:11 PM
Thanks for replying. No, it is Shufu. I have since had an email from EE saying Nice one, Shufu (about starting a conversation). I now suspect EE thinks Shufu is my name. This is worrying me as I was logged in as usual, and my name is not Shufu! Have they got accounts mixed up. I was originally looking into an upgrade when my the screen went blank except for the word BLOCKED in the top left corner. I logged off. Trying to logon again immediately went to the BLOCKED screen. I tried twice.
I shut down, restarted, ran a virus scan (Kaspersky), all OK. Shut down, and restarted and can now log on again.
Very worried that my account, or EE in general, has been hacked, or maybe just a software bug. Impossible to contact EE. Their new 'visual' (?) contact method just does not work, I get various technical errors. I tried 3 times.
Think I shall have to go through the complaint route.
However, your comment is perhaps pertinent. SNAFU would appear to the case here.
29-06-2023 08:07 AM
Hi @Profile closed
Welcome to the community.
How have you tried to contact EE? I'm sure once you can get through on any of our contact methods, we'll be able to clear this up.
Chris
29-06-2023 08:16 AM
@Profile closed,
It's your username on the community forum...