Thanks for replying. No, it is Shufu. I have since had an email from EE saying Nice one, Shufu (about starting a conversation). I now suspect EE thinks Shufu is my name. This is worrying me as I was logged in as usual, and my name is not Shufu! Have they got accounts mixed up. I was originally looking into an upgrade when my the screen went blank except for the word BLOCKED in the top left corner. I logged off. Trying to logon again immediately went to the BLOCKED screen. I tried twice.
I shut down, restarted, ran a virus scan (Kaspersky), all OK. Shut down, and restarted and can now log on again.
Very worried that my account, or EE in general, has been hacked, or maybe just a software bug. Impossible to contact EE. Their new 'visual' (?) contact method just does not work, I get various technical errors. I tried 3 times.
Think I shall have to go through the complaint route.
However, your comment is perhaps pertinent. SNAFU would appear to the case here.
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