Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[sk191]

I hope this is an appropriate place to comment, had to search for it.  But I want to say I am EXTREMELY impressed with Habiba, she didn't really seem to want to tell me h was too humble to accept praise, she just said me telling her personally was enough!).  She works in broadband team. 

I was waiting in total for almost TWO years to get broadband, made multiple calls and didn't get anywhere (openreach were the problem). One day I was lucky enough to get through to Habiba who really seemed like she cared! She spent ages getting to the bottom of the story, escalated it up to a complaint with Openreach and went out of her way to keep me updated, even contacting me on her annual leave (when I told her to please just chill and enjoy her holiday!).  She updated me several times, each time sticking to her promise calling it emailing her when she said she would.  Thanks to her perseverance she sorted in a couple of weeks what noone else could sort out in two years!  This has made EE £65 a month of my business and it's made me a very happy customer. As someone who employs people I have to say I know a gem when I see one. This lady deserves to go far.  Thanks again Habiba!

PS I kept asking how can I please leave a compliment and she just wouldn't tell me, was too humble.  So I had to search for this.  Incredible!  SK

[Peter_W]

Thanks for sharing your feedback today @Lyla1 and @sk191 😊

We'd be thrilled to get this passed on, so I'll pop you both over a private message so we can take a few more details.

Speak soon,

Peter 

[Angiemaids]

I like to send my thanks to Kieran who answered my query on the telephone and was amazing getting the products I wanted at a great price. Please pass my thanks Angie 

[Leanne_T]

Hi @Angiemaids 

Thanks so much for letting us know this lovely feedback for Kieran. 

I will be sure to share this 🙂

Leanne. 

[Alex1315]

Just to say thank you to a member of the EE team I spoke to over the weekend.  Such a caring individual and really made a difference.  Don’t want to post their name as it may be personal information but I can’t thank them enough.

lady I spoke to today was also so helpful and deserves a note of thanks.

EE please send a feedback text so they are both recognised 

[Christopher_G]

Hi and welcome to the community, @Alex1315 🙂

That's wonderful to read. Thank you so much for sharing your experience that you had with one of our guides.

I've sent you a private message to get some more information from you, so that I can pass your message on.

Thank you.

Chris

[BobbyBaby54]

I have experienced problems with my landline and help from a previous technician failed to resolve the issue.

However, today (22.07.2026)  I struck gold when Chandra came to my assistance. She was utterly charming and, while holding a conversation about various topics, she solved the problem. Definitely the feminine touch was what was called for.

She was a delight to speak to and I do wish her well.

She is a wonderful asset to EE.

[Ali_A]

Hi @BobbyBaby54 
 
Thank you for the lovely feedback about Chandra. 

I'd like to make sure this gets to her and her manager. 

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

[SwishC]

I visited your shop at Bluewater yesterday and the meeter and greeter was extremely helpful. Managed to update me after 20 years on how to use a smart phone... as I'm nearly 80 am finding it difficult to keep up with all the new technology.  So once again many thanks .

[Ali_A]

Hi @SwishC 

Thank you for the lovely feedback about our staff in the Bluewater store. 

We'll make sure this gets passed onto the guide and their manager. 

It's great to hear they treated you with the respect and patience that we expect for our customers. 

Ali