Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[Peter_W]

Thanks for taking the time to share this lovely feedback about Emily, @WhittickL1972 😊

We're so glad to hear that she ensured you felt looked after during what I appreciate must be a really tough time. 

I'm keen to make sure we get this passed on for you, so I'm going to pop you over a private message so we can take some more details.

Speak soon,

Peter 

[Ravi11]

Hi, I recently spoke with one of your advisers named Nikita regarding a £50 charge on my account. She was incredibly kind, patient and helpful, and I really appreciated the way she spoke to me.

If possible, could you please pass this message on to her:

“Hi Nikita, thank you so much for helping me. I really enjoyed talking with you and you genuinely made my day. 😊

[mikeanddel]

Just wanted to say thank you to Kiera, from Doncaster. After 5 calls  (including one to a manager who failed to return my call despite promising to phone me back - pity I don't have her name) and several hours on the phone, she took responsibility for the problem, worked to come up with a solution and provided me with what appears to be an excellent resolution. 

[Chris_S]

Hi @mikeanddel,

Welcome to the EE Community and thanks for sharing your experience that you had with Kiera.

It's amazing to hear that they took ownership of the situation and managed to get a resolution for you.

I've managed to send the feedback for Kiera using the information we have for you in the Community, so they'll certainly receive some recognition.

Chris S

[Kazza33]

I visited the Northampton store today to get my Pixel repaired and despite an extremely busy store, and me not being an EE customer, George and Gladys were amazing. Knowledgeable, friendly and genuinely interacting with customers in a positive manner and with a smile. And to add the cherry on top, my phone was repaired within 90 mins which is incredible!! 

[Peter_W]

Hey there, @Kazza33 😊

Thanks so much for taking the time to let us know about your experience with our team in Northampton!

I'll make sure to get this popped over to our retail team so it can be shared with the guys in-branch.

Peter

[Jamie9005]

Called customer services (150) regarding changing our Internet provider after weeks of issues with current provider.  We were checking you covered our area etc and after prices. She (maddie) was so helpful and also called back the next day to see if she could offer a better deal. She explained everything clearly and was super polite.  A breath of fresh air after talking to our current provider. She is the reason we will change to EE. Maddie is a credit to EE. Hope she knows it.

Thanks 

[Alex_H]

Hi @Jamie9005,

Welcome to the EE Community

Thanks for coming to the community to provide some great feedback for Maddie, I have been able to locate her using your Community account and have passed on your feedback so that she is recognised for the great job she did.

Alex

[Fau_sty]

Just wanted to say a big thank you, to Stuart from the Mobile and broadband team. His patience was impeccable. Gave us great tips and a great 24 month deal for our broadband and mobiles!

Also Morgan from the Tech Support team, great character, went above and beyond when it came to difficulty with my EE app. 

A great team at EE, have been with them for over 10 years. Never disappoint!

[Peter_W]

Hey, @Fau_sty 

Thanks for taking the time to share these details about Stuart and Morgan 😊

I'd love to help you get these details fed back, so I'm going to pop you over a private message so we can take some more details.

Speak soon,

Peter