Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[CoolGuy25]

Give Sachin a raise! 

He was very helpful and swift in getting my Sim order completed even though I was already frustrated as I had just spent a while providing the same information to the website for my new Wifi. I was frustrated before but he made it nice and smooth. 5 Stars!

[Chris_S]

Hi @CoolGuy25 

Welcome to the EE Community.

Thank you so much for your feedback about your experience with Sachin.

It's great to hear that he managed to turn a situation where you were frustrated around and then get it sorted for you.

Thanks for choosing us as you WIFI provider.

Chris S

[JShort95]

Shoutout to Sudipta in Mobile Billing Messaging – Exceptional Support!

I just wanted to take a moment to share some feedback and provide a formal commendation to Sudipta from the EE Mobile Billing Messaging team.

I got in touch today regarding a pretty messy logistical mix-up involving a DPD delivery and an incorrect contact number on my new Galaxy Watch Ultra 2 upgrade. Rather than passing the buck or giving generic script responses, Sudipta provided some of the best customer service I’ve experienced:

• Took immediate ownership: Reached out to DPD directly, sorted out the notification error in their portal, and made sure the parcel tracking status was resolved properly.

• Drove accountability: Proactively raised internal feedback regarding the original setup error so the team can learn from it.

• Clear & reassuring: Confirmed that my cellular plan was active on the backend so I knew I could set up and use the watch right out of the box after work today.

Sudipta turned what could have been a multi-day headache into a completely resolved query in under 45 minutes with total clarity and professionalism. Fantastic service—please make sure this gets passed along to Sudipta and their team manager!

[Alex_H]

Hi @JShort95,

Welcome to the EE Community

Thanks for adding your positive feedback for Sudipta to the thread, it is great to hear they were able to help with solving the issues you experienced with your delivery and watch.

 I have been able to locate them and have passed your great feedback on to their manager for recognition of a great job.

-Alex

[Avenuegirl]

A big thank you to OLA who helped me today to successfully have my old landline back . I had cancelled -    trying to cut expenses - not realising a son who lives abroad and no mobile - can only use a land one .        At 83 , technically challenged  I made a mistake .     Ola sorted it out.     I had first spoken Tuesday 10th August to Nicole - but had not heard back so I decided to call myself just now .  
thank you ER and Ola. - appreciated

[Chris_S]

Hi @Avenuegirl 

Welcome to the EE Community.

Thank you so much for sharing the experience that you had with our guide Ola.

It sounds like Ola went above and beyond to make sure that you got your old landline back.

I'll make sure that Ola gets the recognition that she deserves.

Chris S

[Avenuegirl]

Ola is a male I think
Sent from my Iphone, Carol Symons

[Vishali]

Hi EE Team,

I would like to praise one of your best agent MILA who helped me today. She showed incredible generosity with her time and stayed on the line until my issue was completely resolved. Even after i had multiple issues she regardless made sure i understand whats going on with my account and when i was unavailable due to my busy shift she made a note and called me back with an update people like her working with EE builts a trust towards a customer really appreciate her.The excellent customer service made my day.

Regards,

Vishali Bojja

A satisfied customer of EE UK.

[Alex_H]

Hi @Vishali,

Welcome to the EE Community

Thank you for coming to the Community to share some great feedback after your recent call. I have been able to find the details of the guide you spoke to from your Community account and have shared your feedback with them and their manager.

Alex