Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[mkj12]

I want to say thank you to Maira and Mohammed at the Grand Arcade EE store in Cambridge, which I have visited a couple of times between 21st and 23rd July this year.   I don't feel very tech competent, but after my phone died, first Maira got me properly fixed up with a new phone, and Mohammed sorted a knotty problem with loading the wrong app.  In both cases, they were patient, skilled and helpful and got me on top of my new phone (passing on a lot of useful tips in the process).  I feel well served - thank you!

[Leanne_T]

Hi @mkj12 

Thank you so much for taking the time to share your feedback.

We're delighted to hear that Maira and Mohammed were able to help you during what must have been a stressful time after your phone stopped working. It's wonderful to know they helped you get the new phone set up with some handy hints as well. 

I will feed this back to the store 🙂

Leanne.

[Hassle2022]

Hi - I would like to give feedback about Rob at your Westwood Cross store in Broadstairs.  He was professional, knowledge and enabled my visit to be far less stressful that I feared it would be!  He kindly saw me ahead of my appointment time.  Excellent customer service - one of the main reasons I have been with EE for 10 years.  He is a credit to EE.

[Alex_H]

Hi @Hassle2022,

Welcome to the EE Community

Thanks for coming to the community to provide some positive feedback after your experience with Rob in our Westwood Cross store. I have been able to locate Rob using those details and have passed on your message so that they are recognised for their great service.

Alex

[gemm5]

I recently had a EE employee go above and beyond with an issue. How do I formally give him positive feedback to ensure his seniors are aware? I did not get a text from EE after to offer feedbcack 

[Peter_W]

Hey there, @gemm5 

Welcome to the Community, and I've just moved your post over to our dedicated thread for Guide feedback 😊

So we can take a few more details and ensure this is passed on, I'm going to send you over a private message.

Speak soon,

Peter 

[Aarono30006]

Hey James, 

I’ve just been on the phone with one of the customer service team about my broadband installation of how it will work when my parcel arrives.

I would love to say a massive thank you to him, not only for how helpful he was, but also for how we had a bit of a laugh together I feel (not in any silly way) 

I can’t exactly remember who I’d spoken to, but again. He was really helpful, lovely to talk to, and I personally wish i could in some way. Leave him with more than a 5 star review 

[Peter_W]

Hey there, @Aarono30006 

Thanks for taking the time to share this lovely feedback about our team.

I'm keen to make sure we get this passed on for you, so I'm going to pop you over a private message so we can take some more details.

Speak soon,

Peter 

[Seanblackheath]

Thanks to Kenny,

spoke to several customer services reps over 4 days re an issue on my elderly parent's broadband /landline but Kenny took hold of it and went all out to sort it. He regularly called with updates , kept me fully posted , monitored the situation until fixed.

Kenny, I don't know if you will see this- if so, many thanks for great service and helping us out, your support was great,

Sean

[Peter_W]

Hey @Seanblackheath, thanks for sharing you feedback here too 😊

As above, I'm going to pop you over a private message so we can be sure this gets passed on!

Peter