Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[Chris_S]

Hi @Lho1234567 

It's brilliant to hear that you had such a positive experience in our Ely Cambridgeshire store.

It sounds like Bernie deserves some recognition for their brilliant customer service.

I'll send over a private message so I can take some more info, then I'll get your feedback passed on.

Chris S

[JBB5]

Subject: Exceptional Service Feedback: Wayel at Liverpool ONE Store

Message:
I am writing to share the outstanding service I received from Wayel at the Liverpool ONE store. As someone with neurodivergent conditions, navigating retail environments and phone calls can present significant barriers. Wayel completely understood this and went above and beyond to support me.

He was incredibly patient, removed all pressure, and explained everything simply and clearly. Because telephones are a barrier for me, he took the initiative to call EE on my behalf to sort out my account. He then made sure I got the absolute best deal possible.

This was a 10/10 experience. Wayel's empathy and tailored support made a massive difference to me. Please ensure this feedback is passed on to his store manager and regional leadership so he can be formally recognised for his exceptional work.

[Peter_W]

Hey there @JBB5.

Thanks so much for taking the time to share this feedback about Wayel 😊

I'll make sure to get this passed on to our team over in Liverpool!

Peter

[mwsmith123]

Hi can you please make sure the team that Dervla from the Irish call centre who dealt with my call today at midday 10/06/2026 gets this good feedback from me raised to her manager. I think this is perhaps the best customer experience I have had over the phone in a long time, in a situation where I've had to raise complaints to EE and had many many headaches with different advisors telling my conflicting and often wrong information. She took responsibility and ownership of my issue and arranged a callback on the earliest date where she can action the offcom auto compensation. She was incredibly knowledgeable and friendly, I'm so happy I got through to her on the phone. Please ensure that her manager hears this feedback and she gets the credit she deserves as she is a real asset to your team. Her second to none customer service skills, knowledge, and willingness to take ownership of the issue, should be used as an example for all across the company. Thank you, Matthew

[Ali_A]

Hi @mwsmith123 

Thanks for taking the time to share feedback about the experience with Dervla today. 
It's great to hear she took ownership of your query, turned your experience around and provided you with the best Customer Service experience you've had. 

We've passed on to her manager, and I know they will both be other the moon to read such a glowing feedback! 

Thank you! 

Ali 

[Cat241]

Hi,

I would like to thank one of your guides Darren who was a huge help to me today. I am 39 weeks pregnant and he managed to sort my issue out for me. He really went above and beyond. Any of the other colleagues I spoke to were unable to help however Darren managed to sort. I honestly can't thank him enough.

[Christopher_G]

Hi @Cat241 

Welcome to the community.

Thank you so much for taking the time to leave this feedback for Darren. It's really lovely to hear. I'm really glad that they were able to help you in such a fantastic way, and I'll do my best to get this message passed over to them.

Wishing you all the best with the birth of your baby. You're almost there 🙂

Chris

[Kayleigh893]

I had been having problems with my Internet following full fibre installation. I have spent HOURS on the phone being passed from person to person trying to find a solution. Today I was connected to Cameron from Cardiff who was the only person who didn't give up, didn't fob me off to someone else and actually found a solution. I really hope my internet problems are now permanently sorted, but nonetheless, I appreciate the time and effort that Cameron gave. Please pass this on to him. 

[Christopher_G]

Welcome to the community, @Kayleigh893 

I'm really sorry to hear that you had those problems after your installation. I'm happy to hear that Cameron was able to help get it sorted for you, though. I'll make sure to pass on your message to them.

Chris

[MaliiV]

Hello, I spoke to a lady called Sam in the customer service team, she called on 08009565062. 
I explained my financial situation to her and she genuinely let me feel heard, she asked what help I had received and if she could offer some assistance in getting me help. She congratulated me on my pregnancy, we laughed a lot and she didn’t make me feel once guilty, ashamed or embarrassed. I wanted to give her some recognition because without the experience I would have left that conversation feeling even lower than before the conversation.
She made sure to understand my personal situation and to give me tailored help and I came away from the conversation feeling so much lighter, joyous and a lot calmer. 

I really appreciate the experience during such a difficult time.