Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[Katie_B]

Hi @LaineyN. 

Thanks so much for leaving some feedback for Jo and Lee who helped with renewing your Broadband. 

I would really love to get this passed back to the agents. 

When you have a moment please check your community inbox. 

Speak soon, 

Katie 🙂

[Ednott]

Hi James, I do hope this is correct method to ensure that the chap I spoke to today receives the accolades he richly deserves.  Attempting to set up a soundbar linked to my broadband I was faced with a plethora of issues and lots of ignorance on my part!  I was lucky enough to speak with man named Ty who was based in Accrington as one of EE’s technical experts.  Yes, his knowledge of all things broadband and the EE systems was impressive, however, it was this man’s communication skills which clearly must make him stand out from the crowd.  Evidently a very personable young man and I would encourage EE to take note of his endeavours - An asset to your company.  Thank you EE and thank you Ty.

[Leanne_T]

Morning @Ednott 

Thanks so much for sharing your kind feedback for Ty. 

I'm delighted you got the technical help you needed and have made sure this has been passed on for you. 

Have a great day 🙂

Leanne.

[TimP22]

Today I spoke with Sarah *****, from Darlington [I asked because of her accent] who helped me move three payments for mobiles in my wife’s name to my own bank account. My wife has recently passed away and this job was bugging me, when my head was less than clear. Sarah was exemplary in her patience and explanations and has sorted things swiftly - such a relief. Sarah, you are a credit to your role and I’ll remain very grateful for your kindness at a difficult time.

Tim Peskett- Northampton 9

[Katie_B]

Hi @TimP22. 

Thank you for leaving such lovely feedback for Sarah. 

I am so sorry to hear about your recent loss and I'm glad Sarah was able to help get your payments sorted with patience and kindness. 

As you have provided Sarah's name and office I am confident I can get this passed to Sarah and her manager.

If you need anything in the future please do not hesitate to reach out.

Katie

[RachaelL23]

I was renewing contracts this week and there was a complicated scenario to do with the change over of broadband with EE buying us out of our contract. We needed to reverse that and sort out our remaining contracts. I have been a customer of EE for over 20 years so I was renewing hoping that I would be helped to get the best deal. I was a little annoyed with EE initially because I thought I was going to have to fit a large bill I was not expecting. Andy went above and beyond to help me by cancelling the broadband deal and then sorted out all 3 contracts for phones efficiently. Furthermore, he followed up with me on email to keep me updated for critical milestones. His exceptional customer service ensured I remain with EE.

[Peter_W]

Welcome to the Community, @RachaelL23 

Thanks so much for taking the time to stop by and share this lovely feedback about Andy, too!

I'm keen to make sure we get this forwarded on, so I've sent you over a private message so we can take some more details.

Peter