Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[Sueshan]

Good afternoon, 

Myself and my daughter visited your Worthing Store today and were served by a lovely girl called Chloe who was exceptionally polite, friendly and knowledgeable. She helped my daughter upgrade her phone and then noticed that my broadband contract was out of date and managed to save me a considerable amount of money monthly for a better product when I had only gone along to support my daughter. This was exceptional customer service on her part. In my experience, it’s very rare these days to get that level of customer service anywhere these days. She is a credit to your firm and it would be great if you could pass on my comments to her. 
Many thanks,

Sue S

[Leanne_T]

Morning @Sueshan 

Thanks so much for sharing this lovely feedback for Chloe. 

I'm so pleased you've managed to save some money and Chloe helped get everything sorted for you. 

Really appreciate you letting us know and I've made sure this has been shared and I am sure Chloe will be over the moon to know how happy you are. 

Leanne.

[Michael_D]

Hi @JennD379 

Welcome to the community.

Thank you for sharing this fantastic feedback about Dan, Lauren and Faris.

I'd love to make sure that it gets back to them and their managers so I've popped you over a private message to take some details.

Michael

[SalemMc]

Good afternoon,

I just wanted to post a  note of thanks to Libby (I think) in ee technical (phone/app support)

I’ve recently joined ee and my contractor gave me data to use on my Apple Watch. I was connected in less than 5 mins and Libby did all she could to get an issue with my watch resolved. She tried a final fix and as agreed rang 24 hrs later giving me a final fix and my watch is up and running.  😊 

This is fantastic service - I have been with eye less than one week!

your team and Libby (I hope I remembered her name correctly) deserve a huge amount of praise and are a credit to ee. I posted the after call survey but this lightning quick service and resolution really do deserve sharing wider. 

kind regards

Craig

[Debbie_G]

Hi @SalemMc.

Welcome to the community, and thanks for sharing your experience with us.

I’d love to get this passed on for you. I’ve sent over a private message so we can take a few more details.

Debbie

[MrsJMS]

Good morning,

I’d love to send positive feedback for a call yesterday but I don’t remember the advisor’s name. Would you be able to send a private message so I can share details of account and time of call and hopefully the positive feedback finds its way to the advisor that way? 

Thank you!

[Leanne_T]

Hi there @MrsJMS 

Thanks so much for coming to the community to let us know you've had a great experience when you called. 

I've reached out to you now via private message to get some extra details.

Speak soon 🙂

Leanne.

[PandaManda]

Hi I recently upgraded 2 phones from my plan. I was on the phone for over an hour to a member of staff called Shauna (surname can be provided) it was complicated and there was quite a bit of info needed. Shauna was patient and explained everything brilliantly. I can’t thank her enough, a great member of your team. 

[Peter_W]

Welcome to the Community, @PandaManda 

Thanks for taking the time to stop by and let us know about your experience speaking with Shauna, too 😊

I'd love to see if we can get this passed on, so I'm going to send you over a private message.

Speak soon!

Peter

[LaineyN]

I would like to say Thank you to Jo who helped me renew my Broadband and told me about the Digital home phone. The call was made on 19/03/26 .

I would also like to thank Lee who sorted out why I hadn't received a new digital phone and arranged for an adaptor to be sent to me within 3 days.    the call was made on 12/04/26.

Both very polite and extremely helpful .