Roll over contact

[Pike3]

I found out last week that my disabled daughters 2yr contact finished last July 2024

I told EE that she never told me so I had know idea,  I've estimated that she paid approximately £730 in the last year as she was still being charged for the phone and the sim instead of sim only all they say is a email was sent s it's our fault. 

Has anybody else ad this h

[Chris_B]

@Pike3  you’re gonna need to be a little bit more specific. 

[XRaySpeX]

@Pike3 : Yes, EE contracts do roll over on a monthly notice basis after their min. term unless you cancel them or port them away.

[XRaySpeX]

@Pike3 : EE's traditional mobile contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract. There may however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 30 days of your contract term.

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.

[Chris_B]

@Pike3  That’s a traditional type contract where the device and airtime are billed as one.  So the device can not be removed from the contract payment once you get to the minimum term and it changed to a 30 day rolling contract as per the contract T&Cs with a 10% discount after 3 months.  
If the device is on your account or your her account holder or even if it’s her account you can of at anytime looked at this to see if was out of contract and changed it to a sim only contract.  Your daughter not telling you is between you and your daughter. 

It’s only flex tariffs where once the device is paid off your left with the airtime contract as it’s two separate bills, airtime and device.