I had the absolute pleasure of being assisted by Patricio at the Sheffield branch, and I genuinely wish every adviser could be trained to his standard. From the very start, he listened with patience and genuine empathy, showing a deep understanding that financial hardship can be incredibly difficult to talk about.
What stood out most was how reassuring and respectful he was throughout — never once dismissive, never questioning why I couldn’t afford certain options. Instead, he offered realistic and affordable solutions with kindness and understanding.
Patricio is not only knowledgeable and professional but also truly lovely to speak with. His warmth, compassion, and ability to make customers feel heard make him an absolute asset to EE. If more staff were like him, the customer experience would be exceptional every time.
well done 👏🏽😉
