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Live chat

MW-25
Visitor

‎18-08-2024 02:45 PM

hi all. Can anyone help, does EE have a live chat or a live chat link anyone can send? Have had a look on forums and EE app and unable to find anywhere. Been on hold on the phone 3 times for 1 hour + (which is fine I understand they’re busy) but I’m sure my issue could be resolved very quickly. 

Thanks all 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎18-08-2024 04:29 PM

Hi @MW-25 

Look under the help option of the app.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star
In response to Northerner

‎18-08-2024 04:36 PM

But only for contracts, not PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Rach_H
EE Community Support Team

‎19-08-2024 08:54 AM

Hi @MW-25 

Welcome to the Community!

If you let us know a little more about your query then we might be able to help you here. We do have a chat service in the EE, but @XRaySpeX is correct; you won't be able to use this if you are on a Pay As You Go plan.

Rach