Great Customer Service from Clare

[Stu2511]

I’ve registered purely to give positive feedback from a call centre staff member today.

I was attempting to sort my new upgrade out using the app but became frustrated and found it difficult so I phoned through to speak to someone about it. After a bit of a long wait I finally got through.

Clare immediately put me at ease and talked me through the process, explaining the intricacies of my contract and guiding me through the process.

great customer service!, I can see myself staying with EE now. Thank you Clare 

Stu H

[Ali_A]

Hi @Stu2511 

Welcome to the EE Community. 

It's great to hear the feedback of your experience. 
You may receive a survey after your call. If you have, you can fill this out which will go directly to Clare and her manager. 

You can also leave a review of your experience on Trust Pilot, which will be appreciated. 

Ali