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Employee Compliment

ck41
Visitor

I wanted to pass along my sincerest gratitude to Kristofer and the EE Guide who I spoke with today. Both helped immensely to resolve issues with my SIM only upgrade, especially Kristofer who used many measures to try and correct a rather complicated matter but remained patient and a delight to speak to throughout. He turned what might have been a negative experience into a very positive one. And again, thanks to the EE Guide who called me and was prompt and understanding. Like other customers have stated, I think EE should consider a compliment option on their contact us page - we need to see how things go right to improve a service, and both of them are shining examples of just that. 

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @ck41 

Welcome to the community.

Thank you so much for stopping by to share this lovely feedback. I'm so glad that Kristofer was able to help you and that the follow-up call was successful. 🙂

Chris

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11 REPLIES 11
Christopher_G
EE Community Support Team

Hi @ck41 

Welcome to the community.

Thank you so much for stopping by to share this lovely feedback. I'm so glad that Kristofer was able to help you and that the follow-up call was successful. 🙂

Chris

Hi 

I would like to make a compliment about a member of staff in store, how do I do this please?

thanks

Nataleigh 

Peter_W
EE Community Support Team

Hey @Nataleigh10, welcome to the EE Community 😁

I'd love to see if we can help you get this passed on!

Could you please let me know a bit more about what happened, along with which branch it was you visited?

Peter

Hi Peter,

The Liverpool One Branch on Saturday 24-08-24.

I came into store with my 90 year old nan to get her a new contract phone. The advisor who was called Wayel was excellent. His customer service was one of the best I have experienced. He cared and took his time to look after my elderly nan. He was patient and kind and I wanted to thank you for all that he did. He is an asset to EE, had the biggest smile throughout and made our day just with his kindness. If it could be passed onto his manager that would be appreciated. He deserves to be acknowledged. Thanks, Nataleigh 

Leanne_T
EE Community Support Team

Morning @Nataleigh10 

This is so lovely to read thanks so much for coming back. 

I am over the moon at how amazing Wayel was when your Nan visited the store, and showed kindness and patience to make sure your Nan got her new contract. 

I really appreciate you letting us know and I will certainly pass this to the store for Wayel to see and I'm sure his smile will be even bigger 🙂

Have a great day and all the best to your Nan too. 

Leanne. 

Hi, 

I must agree with the previous statement, there seems to be to much direction towards complaints and other issues within you new visual services. I have spoke with a very nice member of your team who ignorantly I cannot remember her name. She was, however, exceptional in her roll. The lady made a comment "I'm like a dog with a bone" which I found totally refreshing. As this wasn't her department, so to speak. But yet, my query didn't really sit with your automated answers the lady went above and beyond in her roll to try and resolve my matter. I feel bad for not remembering her name, she was a Gordie lass. Which I hope she doesn't feel is a derogatory term, however, in my ignorance that's the best way I could describe this lady. I sincerely hope this lady could be contacted and given the jubilation she deserves. I hope EE makes more of an effort to reward staff and make it easier for customers to help with this 

Chris_S
EE Community Support Team

Hi @Tr1ckst3r Thank you so much for taking the time to get in touch and let us know about your experience.

Don't worry, I'm a Geordie myself and love being called a Geordie, we're very proud to be Geordies up here 🙂

Did you happen to get a text from us asking you to give feedback on your experience by any chance?

Chris S

GeorgeA2
Explorer

Hi there,

I wanted to send feedback on some exceptional service I received and there is no dedicated email address or even a general email to customer services. How do I share my feedback with management?

 

Many thanks.

Ritu_D
EE Community Support Team

Hi @GeorgeA2 

Thank you for reaching out to us on the community. 

It's always great to hear feedback, could you send me a private message with some details and I will make sure it is passed on to the relevant team member. 

Thank you 

Ritu.