I wanted to pass along my sincerest gratitude to Kristofer and the EE Guide who I spoke with today. Both helped immensely to resolve issues with my SIM only upgrade, especially Kristofer who used many measures to try and correct a rather complicated matter but remained patient and a delight to speak to throughout. He turned what might have been a negative experience into a very positive one. And again, thanks to the EE Guide who called me and was prompt and understanding. Like other customers have stated, I think EE should consider a compliment option on their contact us page - we need to see how things go right to improve a service, and both of them are shining examples of just that.
