Hi,
I must agree with the previous statement, there seems to be to much direction towards complaints and other issues within you new visual services. I have spoke with a very nice member of your team who ignorantly I cannot remember her name. She was, however, exceptional in her roll. The lady made a comment "I'm like a dog with a bone" which I found totally refreshing. As this wasn't her department, so to speak. But yet, my query didn't really sit with your automated answers the lady went above and beyond in her roll to try and resolve my matter. I feel bad for not remembering her name, she was a Gordie lass. Which I hope she doesn't feel is a derogatory term, however, in my ignorance that's the best way I could describe this lady. I sincerely hope this lady could be contacted and given the jubilation she deserves. I hope EE makes more of an effort to reward staff and make it easier for customers to help with this
