Compliment to Matt Chelmsford Store

[SueV]

I really wanted to compliment a member of staff and have found it impossible to contact anybody.

I've had to complete a complaints form and state ... this is  NOT a complaint.  Do EE not think their staff worthy of praise?

Anyway, I would like to thank Matt in the Chelmsford store.  I called in for help on Friday 9th June 2023 as my phone had decided not to let me open any apps/email etc.

Matt was amazing, so calm, friendly and professional.  I am a complete technophobe and he helped me understand the process.  I was terrified I had lost all my 'notes' as my life was on that phone.

It took a while but Matt was determined to solve the problem for me and he did!

I left the store a much happier lady and hope Matt gets the promotion and pay rise he deserves.  He is an asset to EE.

Thanks again Matt.

Sue V.

[Katie_B]

Good morning @SueV. 

Welcome to the community. 

I am so happy to hear how amazing Matt was when you visit our Chelmsford Store. 

Could I confirm this was the high street store?

As you have provided the store and the agents name I will absolutely be able to get this feedback passed to Matt's manager. 

Katie

[SueV]

Hi Katie,

Yes it was the Chelmsford High Street store.

I am so grateful to Matt for his kindness and professionalism.

Sue V.

[Katie_B]

Thank you @SueV. 

We are grateful for you coming here and leaving the feedback. You are absolutely right, staff need praising when they provide such wonderful service. 

Have a great weekend, 

Katie

[SueV]

Katie,

Can you also make Matt's manager aware of my compliment as well please.

Enjoy your weekend and keep cool.

Sue V.