Cant we have a simple contact for ee related issue

[groovejet]

Why is it so difficult to be able to write down your issues, thoughts or problems, whether it be a email or a bot chat, that is saved & a real world person can email you back?

When any of us get the chance to lay down a problem in writing or we may have or something that just comes to mind when we're winding down at night & we want to simply write it down before tomorrow comes & we either forget or dont have time once again the next day...

...why does it have to be so hard to do this?

Ive went around in circles for half hour.  Most of the time the ee web page doesnt even open.

Is technology that poor, we cant even start the process off, so a staff member at ee can call me back or email me?

Myself...i had a accident that broke my phone & face!  So ive been left with attempting to contact at out of hour times.  It seems pretty straight forward to me, that there should be a process.  Thers not even a gormless bot to attempt to chat to.

And i might as well mention about the ridiculous amount of times i try to connect to my account & instead of my monthly bill of £10-30 i get a stupid screen stating my bill this month is £630.  I mean i know ee are good, but come on, these are simple tasks

[Northerner]

Hi @groovejet 

You're paying £630 per month for what. 

The simple answer is cost and efficiency becase it is easier and quicker to speak to someone over send an email to someone then enters into a long-winded email conversation which might involve more than one agent over days. 

If you cannot call within EE open times go into store. 

Thanks 

[Katie_B · Accepted solution]

Good morning @groovejet.

Welcome to the EE Community, it's great to have you here!

I am sorry to hear that you have been in an accident and hope you are feeling better soon. 

Our out of hours line is available for lost and stolen, should you wish to speak with an agent our opening hours are the following:

Monday to Friday 8am to 9pm

Saturday to Sunday 8am to 8pm. 

You are always welcome to come to us here on the community to write down any issues you are experiencing and someone will get back to you as soon as possible with some advice. However we have no actual account access here on the community. 

Regarding your current bill, have you been able to download a breakdown to see what the extra charges are for?

Speak soon, 

Katie 🙂

[groovejet]

Hi, thankyou everyone for the replies

There isn't any "Extra charges!" & there isn't a ridiculous  monthly cost associated with my ee sim only contract, like i might have made people think!.

Thats one of my problems.  Every attempt to access my "Billing" i either get a page saying something about i'm NOT able to check my account at present, or when i delve a little deeper & when i have the patience to try & bypass the endless dead ends of web pages before i can get to where i need to be, it brings up a simple account page with limited information on it.  But one thing i cant ignore is the "Payment due" of around the cost of £500-£600.  Like i say, its a very basic account billing page & the cost stated is plucked out of thin air imo.

Obviously it must be a snag to do with something.  I dont believe its even a mix up or anything complicated, its simply a mistake on the lines of software imo.

When i pay my monthly bill by phone, i have no problem, it goes throuh fine, but the web page even if refreshed etc, still pulls up the problem.

Thanks

Paul

[groovejet]

Thankyou, that makes complete sense, i was just wanting to complain like we're all great at doing in the UK, lol.