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Bt smart hub 2

Bluesriff7
Contributor
Contributor

‎25-04-2026 03:04 PM

Is it possible that delivery drivers are 

jamming my ring doorbell 4 when a parcels are

delivered?

when the postman delivers anything the doorbell

works fine, 

0 Helpful
4 REPLIES 4
Schockwave
EE Community Star
EE Community Star

‎25-04-2026 04:31 PM

@Bluesriff7 , could be that the delivery drivers are not ringing your doorbell, so that may be why it is not ringing, I have had that, some do and some do not.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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XRaySpeX
EE Community Star
EE Community Star

‎25-04-2026 07:16 PM

Can you see them approach in the Live View? Maybe they just leave the parcel w/out ringing.

Why are you expecting a BT SH2? EE don't send them out.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Bluesriff7
Contributor
Contributor
In response to XRaySpeX

‎25-04-2026 10:35 PM

Ring door bell is not recording any video 

of the delivery drivers , when I walk towards

the ring door bell it records a video.

i have got a Bt smart hub 2 they never changed it

when I switched over from BT to EE broadband. 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Bluesriff7

‎26-04-2026 02:42 PM - edited ‎26-04-2026 02:43 PM

@Bluesriff7 have you set it up to record people coming to the door, such as delivery? I would suggest checking the settings to make sure you have it set up correctly, just in case something has changed somewhere along the line.

Also if it is the ring doorbell where you have to pay a subscription, make sure that is correct, as it will not keep the recordings. 

You may want to contact the company as well, as they may be able to help you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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