BT to EE

[Minkey1]

Hi, first post here. Hoping things will settle down, but experience with transitioning to EE from BT so far has been a bit of a Curate’s Egg.

Had Fibre 900, TV, and 2 SIMs with BT. TV was at end of contract and they wanted to inc the cost from £7 odd plus £4 for Netflix HD to £20. Ended up doing a deal for £12pm. Included Netflix HD  and Now TV as before, but they didn’t tell me the NF would now include adverts. Umm. I could do NF w ads direct for £4.99 pm. Still, the deal included a Mini box, so 🤷🏼

In same discussion, they said they’d send me a new EE router and extender. All good, coverage in the house is much better. Can browse to it via 192 . etc, but can’t access it via the EE app due to “an error at our end” 🤷🏼

Thinking it was daft to leave the SIMs w BT, rang again and did a deal for 2 x 5g SIMs at £10pm Unltd/Unltd/Unltd giving a saving on before and unlimited data although no Roaming. Was told to put the new cards in and ring someone for 3 minutes to hasten the number porting. Done that, but a day later the port over still hadn’t happened. In addition, and whilst the paperwork *did* show this (on subsequent reading), turns out the £10 deal is throttled at 10meg. Had I been aware of that in the discussion I would have rejected that plan.

Anyhoo, we’re better off with some stuff, and worse with others. Doubtless in time it’ll settle down and I can tweak the TV and Mobile sides.

It is very different, that’s for sure.

Rgds

Mike

[Peter_W]

Good afternoon @Minkey1.

Welcome to the EE Community, and thanks for taking the time to share your experience since making the switch over too. 

If there's any aspect at all of the service you're unsure of, or think aren't up to scratch, I'd definitely recommend reaching out to our customer care team as soon as you can.

You can cancel or amend your contracts with no penalty within the first 14 days, so it's definitely worth reaching out. 

Peter

[Minkey1]

Cheers Peter, might well do that.

Since I posted, the TV mini box has arrived and installed nicely with our kitchen telly.

Still waiting for our numbers to port. Just got a survey txt from someone I’ve never dealt with so I guess the temporary SIM numbers do get recycled. Be good when that’s back to normal.

[Peter_W]

Thanks @Minkey1, glad all is sounding good with the TV Mini Box!

When was it you first made a call on the new SIMs? 

Depending on the time you did this it will be the next working day, so in your case this would be Monday or Tuesday.

Peter

[Minkey1]

It was Friday pm. I’d assumed the process would be automated so hadn’t thought working/non-working days would be relevant.

ah well. Thanks for clarifying.

[Peter_W · Accepted solution]

Cheers @Minkey1, networks don't port numbers at the weekend, so if you connected this before 5:30pm on Friday the request will be set for the following Monday. 

Anything after that time would then be picked up by our porting team on the Monday, with the request then going through on the Tuesday. 

On the date of the transfer itself we recommend it can take up until midnight for the transfer to fully complete, but it's often much quicker than that too. 
Peter

[Minkey1]

Hi Peter 

Just to draw a final line under this one, got up today to read that my old number has ported, and indeed everything to it is coming through normally 👍

iPhone settings still showing the temp number, but I expect this will resolve itself.

Will let things settle then tweak TV and Mob plans.

Thanks for the welcome and the explanations.

Rgds, Mike

[Minkey1]

Just to draw a line under this, Executive Complaints have given a “final” response (tho WiFi controls still doesn’t work, the WiFi extender still  doesn’t work, and I’m still awaiting their fixes) saying that as far as EE are concerned, we are new customers, and need to pass 3 months security, bcs that’s the process (computer says so).

Worth bearing in mind if you’re a BT customer (especially if you have a suite of products ) and are viewing a transfer as little more than a change of logo.

It isn’t.