xbox series x

[salmacg]

my sons xbox series x says nat type strict , how do I remove this on my 5g router please , I have enabled upnp and I have been told it is probably something to do with the router 

[XRaySpeX]

You are probably finding yourself up against a limitation of EE's mobile network. The EE mobile network uses Carrier Grade NAT (CGNAT) resulting in a double NAT, which games consoles often object to, which means you don't get your own public IP address but share it with other users. So you can't be uniquely id'ed on the Net & therefore your LAN cannot be addressed from outside for unsolicited accesses. This is unlike fixed BB. 

If this occurs there is nowt you can do to avoid it.

IMHO EE the mobile network is not really suitable for gaming.

[D4ve0s]

I've literally just signed up to a 12 month contract with the Xbox game pass included....my heart sank when my 7 yo couldn't use chat or online multiplayer only to learn about what "Double NAT Detected" really means.....too late.

I signed up "in-store" and not a peep from the EE staff member when I pointed at my son and said "he loves to play his Xbox, so game pass sounds great"....No mention of it "not working" or any data caps or fair usage either for that matter....I was getting a truly "unlimited" service as far as he was concerned.....another lie or staff training issue?..hmmm

How on earth can EE offer "gaming services" that are clearly not compatible with their accompanying SIM products and cannot be used? 

EE need to get an APN with Open NAT for Xbox Add-On customers and FAST....

Ofcom complaint en-route. 

[XRaySpeX]

@D4ve0s : Ofcom route impassable! Ofcom do not handle individual complaints.

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .