xbox game pass ultimate cancellation

[Stofik]

Hello,
I bought xbox game pass ultimate subscription for 1 month in January and now I noticed it is still running but can't cancel it on my microsoft ( xbox ) account, it always redirects me to BT/EE.
Can someone help me, I don't know how to cancel it.
Thank you

[Stofik]

where to find plans & add-ons in the menu. I don't see where the "menu" is

[Katie_B]

Hello @Stofik. 

Thanks for coming here. 

Are you logging in via EE online or the app?

Katie

[XRaySpeX]

Made readable:

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@Stofik wrote:
Hello, I bought xbox game pass ultimate subscription for 1 month in January and now I noticed it is still running but can't cancel it on my microsoft ( xbox ) account, it always redirects me to BT/EE. Can someone help me, I don't know how to cancel it. Thank you

[Stofik]

Both.😅

[XRaySpeX · Accepted solution]

You bought somebody else's subs. from some fly-by-night "reseller" who had no right to it. EE can't help you. The BT/EE user owns it. You need to go back to the seller.

[Katie_B]

When you log in to your EE app there should be the option to 'Manage' @Stofik. 

If you select this, you will then see the option for Plans & subscriptions. 

Katie

[Stofik]

I don't have it there, I bought the xbox game pass ultimate subscription on ENEBA and I don't know how to cancel it at all. Please help.