Xbox x gift card and game pass not received

[Lee0772]

Hi I got the Xbox x 5 days ago. But I did not receive the £80 gift card or the Xbox pass. Is there a way I could talk to some one as I can’t seem to find away to contact ee about this. Many thanks lee

[Lesley_W · Accepted solution]

Hi @Lee0772 

Thanks for coming to our community.

The gift card you are expecting, is this the EE Game Card?

This would be sent by text along with the Xbox Games Pass, and I'd expect you to have had this by now. 

If you give our team a call and follow the option for billing they will be able to help. If you select the wrong option, our team will still be able to help or transfer you to the right place.

Lesley

[Lee0772]

Thank you I have done this and they was very helpful. I will post the out come