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Xbox gaming bundle game pass

MarkJohnson1991
Investigator
Investigator

‎21-09-2023 11:33 AM

Hello,

 

I have bought the XBOX Series S gaming bundle as an add to plan. The console arrived yesterday and today I received a text to say I can now activate my game pass. When I click to go onto EE.co.uk/Xbox I go to press activate and it pops up with an error message saying “sorry something went wrong, please close this and try again” I have tried multiple times on my phone and laptop but it doesn’t change.

 

I have looked through some posts similar to this and the answer seems to be ‘phone tech support and they will help’ with a reply saying done that and now fixed.

 

I phone them this morning and they have told me I have to wait 14 days before I can activate the game pass which is the reason I got the Xbox. 

is this correct? I don’t understand why I would receive a text saying to activate it now if I have to wait 14 days? 

Thank you

 

Mark

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎21-09-2023 02:01 PM

Hi @MarkJohnson1991 

I can confirm that you need to activate it after 14 days. This is mentioned under the terms and conditions on the Xbox Series S gaming bundle accessory page. This is what it says:

'Redeem through SMS which will be sent to your device 14 days after purchase'.

When you buy a product from our website, it's covered by a 14 day distance selling return period. You can only redeem after that period has ended.

Chris

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MarkJohnson1991
Investigator
Investigator
In response to Christopher_G

‎21-09-2023 02:40 PM

Okay, thank you.

My only concern now is that I received the activation message today. Will this not time out prior to me actually being able to activate it? 

my other question is, I did have the monthly game pass on my account which I removed yesterday in anticipation to activate this one. Can this be put back on to my account whilst I wait for the 14 days? 

thank you

 

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Christopher_G
EE Community Support Team
In response to MarkJohnson1991

‎21-09-2023 02:57 PM

The link should still work then, @MarkJohnson1991 

It may be worth speaking to our Mobile Care team to see if they can re-add your game pass.

Chris

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Jono1967
Investigator
Investigator
In response to Christopher_G

‎24-09-2023 08:45 AM

I didn’t get the text yet either, got mine Xbox on the 4th sept 

0 Helpful
Christopher_G
EE Community Support Team
In response to Jono1967

‎24-09-2023 08:48 AM

Hi @Jono1967 

If you have a chat with our Mobile Care team, they'll be able to look into this for you.
Chris

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