07-03-2024 03:45 PM
I bought Xbox series X as add on to my phone contract, was supposed to come with 24 months ultimate game pass but haven’t received code or email or text and live chat not working in the app
Solved! See the answer below or view the solution in context.
07-03-2024 05:09 PM
You should receive a text containing a link @_chlo_xx.
Do you only have the one pay monthly contract?
Katie
07-03-2024 03:41 PM
07-03-2024 04:32 PM
07-03-2024 04:34 PM
Yes, it won’t load in
07-03-2024 04:38 PM
Thanks for getting back to me @_chlo_xx.
Do you only have one line on your account that the text could have been sent to?
Katie
07-03-2024 04:41 PM
What do you mean
07-03-2024 05:09 PM
You should receive a text containing a link @_chlo_xx.
Do you only have the one pay monthly contract?
Katie
07-03-2024 05:55 PM
I have checked texts from both numbers and email associated with my EE and I haven’t received anything except a link taking me straight to the app to view my billing info
07-03-2024 05:56 PM
Thanks for checking @_chlo_xx.
Please give us a call on 150 so our mobile care team can look into this further for you.
Katie 🙂
07-03-2024 05:57 PM
I am deaf so can’t use the phone