Xbox game pass

[ep1990ep]

Hey,

I received the text to activate the ultimate game pass, but when trying to redeem in the ee website it throws up a message saying their are technical problems and to try again later. I have had this for the past week now, any ideas on how to resolve this? Tried contacting customer service but not had any luck 

[Christopher_G · Accepted solution]

Hi @ep1990ep

Have you tried following the link both on mobile data and on WiFi? Does it make any difference?

Chris

[bradleyclarke]

hi,

i’ve tried both and neither work. mine is included in my smart benefit and there is no code or nothing to indicate that i have it. yet it says it’s active? 

[James_B]

Hi @bradleyclarke,

Welcome to the EE Community. 🙂

Have you received a redemption link via text message?

James

[bradleyclarke]

hi there,
no i haven’t unfortunately.

Sent from my iPhone

[James_B]

Hi @bradleyclarke,

Please get in touch with Customer Care so a member if the team can look into this for you.

They'll be happy to help. 🙂

James