Xbox game pass

[ryzie]

as part of my broadband package, it came with 6 months free xbox game pass, when i click the txt link or attempt to do this via the app I always get an error message, or something went wrong. I have been to the activation page but there is nothing to activate, it's been like this for months, and I thought it might resolve itself over time but it continues to show an error message, any suggestions? I have tried both on a laptop phone/app 

[Alex_H · Accepted solution]

Hi @ryzie,

Welcome to the EE Community

Please give us a call on 150 from an EE Mobile or 0330 123 1105 from any phone as with the issues you are having one of our guides will need help activate the Xbox offer, they will need to send a form for you which should get the offer activated within 7 days.

Alex