Xbox bundle gamecard isse

[Solcutter]

I purchased a xbox series x console, a 24 month ultimate subscription & a £150 gamecard as an add on to my mobile contract, it's been over 2 weeks & I still don't have my £150 gamecard. I've spoken, to customer service numerous times I just want to know when I will receive it or who, to talk, to regarding this as there are some Microsoft offers in atm I want to take advantage of? 

[Alex_H]

Hi @Solcutter,

When you have spoken to customer service have they raised a webform for you for the Game Card? As if so our product support team will be in touch once they have picked up the form.

Alex

[Solcutter · Accepted solution]

Yes twice but I have since been told I will have to wait 2 weeks cooling off period (just passed) & then up to another two weeks to receive the code which I wasn't made aware of  when making the purchase, last time I buy anything through EE

[Andrewj1969]

I’ve just had my Xbox bundle delivered. It said a £70 game card, black ops 6 and Xbox unlimited, will I receive all of this by text?. Tried text Xbox to 150 and it’s trying to charge me £12 a month.

[Solcutter]

You'll get a sms link for the ultimate subscription which is actually a rolling one month subscription to Xbox ultimate the gamecard is supposed to be by text message too apparently not sure why your £12 is when I text 150 it just tells me the cost of bundle a month which is £30 a month for 24 months 

[Andrewj1969]

Thanks, I received no texts apart from them saying I’ve added a tech add on to my account. When I sent them a Xbox text they sent straight back £12 a month for ultimate add on. Just looked at my add ons and it’s showing a red triangle on Xbox unlimited to activate for £12 a month.