Xbox Ultimate Game Pass - Free for 6 Months

[The_inspector]

Hi there

I'm hoping you can help. I upgraded to FTTP a couple of months ago now and was waiting for my new PC before I activated the free Xbox Game Pass. I have got my PC now but I can only see where to add it onto my subscription for additional £14.99 and not where to add it for free for 6 months.

Am I missing something??

Any help would be greatly appreciated.

Regards.

[Leanne_T]

Morning @The_inspector 

Thanks for coming to the community 🙂

Do you have the Game Pass add-on showing in your EE account? 

Does the confirmation email for the upgrade show the Game Pass being included? 

Speak to you soon 🙂

Leanne.

[The_inspector]

Hi Leanne

Thanks for getting back to me.  No, there is nothing showing in my add-ons currently.  Below is a 'snip' of the email I received. and, like I said before, when I go to the add-on it wants me to pay for it.

When I click on 'Add' it wants me to agree to an additional £14 per month. I don't wish to do that as yet - hence me 'Trying before Buying' 😀

Many thanks

[Leanne_T · Accepted solution]

Thanks for coming back to me @The_inspector 

If you have been connected for more than 14 days, please call us and the team will help you get set up 🙂

Let me know how you get on. 

Leanne.

[ekjbaston]

Hi Leanne , I have the same issue. When I tried to resolve via chat the person connected said they couldn’t help. 

Which team should we be calling (what option to select)?

Thanks, 

[Leanne_T]

Hi there @ekjbaston 

Thanks for coming to the community 🙂

Do you have a mobile or broadband account with the Game Pass included? 

If you log into your EE account, does the Game Pass add-on show? 

Leanne 🙂

[The_inspector]

Hi Leanne

I did speak with them as told and the operator was very helpful. She said she'd sent the details forward to the relevant team (which ever that one is) but I have not heard anything since. I have checked my account and subscriptions and there is still nothing showing. I spoke with them on the 10th so I would have hoped to have heard at least some communication by now.

Many thanks.

[Leanne_T]

Thanks for coming back to me @The_inspector 

The team can take time to get this looked into and will get in touch when they have an update for you 🙂

Hope this is sorted soon. 

Leanne.

[ekjbaston]

Thanks Leanne.

It’s a Broadband account , and has been over 14 days but nothing shows in my add ons for game pass.