Xbox Game pass ultimate add on

[Cheftoyou78]

Hi New customer here. I've been with ee for three weeks and have been trying to activate the Xbox game pass ultimate add on that was part of the package I ordered. But as yet I have been unable to get it to go further than an error message as shown in the pic below and I will admit it is getting a bit tiring to be honest. 

Thank you for any help you can offer. 

 @Everyone 

[Christopher_G]

Hi @Cheftoyou78 

Welcome to the community.

Could you try doing it when not connected to WiFi, just to see if that works please?

Chris

[Cheftoyou78]

Thank you. Tried that. Still the same message.

[Christopher_G]

OK, thanks @Cheftoyou78 

Is it a chargeable add-on that you have purchased or an inclusive extra as part of your plan?

Chris

[Cheftoyou78]

It was part of the package plan I chose. 

[Leanne_T]

Thanks @Cheftoyou78 

Could you try opening the link using another browser to see if this works for you? 

If you get the same error message, please call us on 150 and the team will get this looked into for you.

Leanne 🙂

[Cheftoyou78]

Tried that yes and doesn't work on safari or Chrome. I have tried 150 but it doesn3work as I don't have an ee landlines or mobile 

Thank you 

[Leanne_T]

I see @Cheftoyou78 

You can call 0800 956 6000 from any phone and the team will certainly get this looked into for you. 

Leanne.

[Kerri2704]

Hi I’m having the same problem. Did you get it sorted out?