Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Xbox Game pass - Manage via EE/BT

DanEcosse90
Visitor

‎10-11-2024 11:42 PM - edited ‎10-11-2024 11:45 PM

1000056921.png

 

Hi there, 

I've tried searching the forum to avoid duplicating a similar issue. 

I'm a BT Broadband and EE customer (SIM only). My Xbox account shows a live ultimate game pass but when I try to manage the subscription via the console and logging in on Microsoft website, it's telling me the subscription is with BT/EE. When I login to both BT/EE accounts there is no trace. It's not showing on any bills either, I've not had any money deducted... Yet. 

Does anyone have suggestions? I'm going around in circles between console and websites. 

0 Helpful
1 REPLY 1
Ali_A
EE Community Support Team

‎11-11-2024 11:12 AM

Hi @DanEcosse90 

Welcome to the EE Community. 

Have you tried contacting Microsoft directly if they are able to identify which EE/BT account the Xbox subscription is linked to? 

You can also log into your EE account > Mobile add-ons > View Inclusive Extras

or BT account > Products > manage

If you're still unable to find the subscription, it would be best to call Customer Service who can check the account if you had a previous subscription that may have already ended, for example if you have signed up to a free trial previously. 

Ali

0 Helpful