Why does the site not allow you to purchase the xbox series x ultimate bundle

Powerman22 · ‎28-09-2022

Site doesn't allow purchase of the bundle once logged in.

XRaySpeX · ‎28-09-2022

Do you already have a mobile phone or SIM contract with EE? You cannot buy an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Powerman22 · ‎28-09-2022

Yes I have a plan dating 10 years plus

Chris_B · ‎28-09-2022

@Powerman22 Are you still within the first 17 months of that current contract?

how long you’ve been with EE is irrelevant.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎28-09-2022

It is a contract, not PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Powerman22 · ‎28-09-2022

Yes a contract

Powerman22 · ‎28-09-2022

Yes I am, as it was originally a phone contract moved to a simo

James_B · ‎29-09-2022

Hi @Powerman22,

Welcome to the EE Community. 🙂

Sorry, SIM only plans don't qualify for add to plan. If you upgrade to a phone plan, you'll be able to benefit from add to plan products.

James

Powerman22 · ‎29-09-2022

The terms and conditions says it does. Also I am able to buy the ps5 or xbox s just not the ultimate pass package.

James_B · ‎29-09-2022

Hi @Powerman22,

Please get in touch with Customer Care so a member of the team can double check your eligibility.

They'll be happy to help. 🙂

James