Unlink Microsoft account from EE

[Macky111]

I had game pass ultimate  through EE which has been a nightmare.
It was supposed to be 6 months free but I was charged for 3 of those due to EE mixup on my mobile and broadband accounts. 
The game pass is now cancelled with EE but Microsoft are telling me that my Microsoft account is still linked to ee and showing as managed by bt/ee as eehaven’t terminated their end. Anyone advise on how to resolve?

[Northerner · Accepted solution]

Hi. @Macky111 

You'll need to speak to EE CS on 150 about this issue, or ask MS  to remove EE. 

Thanks 

[Macky111]

Thanks Northerner - already tried Microsoft and they say as it’s third party through ee they can’t do anything.

ill try ee cs in morning but to be honest with the previous dealings I’ve had over issues with game pass I don’t hold much faith

[Linzi_H]

Hi @Macky111 

On the back of @Northerner's advice, please do reach out to us directly.

If we aren't able to resolve things on the call for you, our team will reach out to the relevant area to get this sorted. 

Thanks so much, 

Linzi