Bought a ps5 controller from the app store a gift for my son and had received it already opened with a scuff mark on the controller. Followed the returns process and was notified that it has been received at the returns department and I now had to wait up to 72 hours for it to be cancelled and a new one sent out, I've had to wait 2 weeks for this to happen even though they acknowledged that they have it and now I've been told it's all out of stock. After speaking to 4 different EE staff for over 2 weeks to get this resolved I am left with no controller to give to my son unless I pay more from a different retailer as his chosen colour has gone back up in price. Absolutely terrible service from all departments Customer service. Digital sales and Returns. I plan not to make any future purchases from the app store again due to the experience of returning a faulty item, it was an absolutely horrible process that should have been so simple.
