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Vast quantity of random MAC Addresses showing-up since last Firmware Update
Hi all - I'm hoping someone can advise me on what's now occuring, chez moi.I have an SH32B, connected to FTTP.The latest Firmware was installed on 25th June 2025.r3.8.11-R-1414606-PROD-83002, with the GUI now at 2.36.9.Since that FW update, the Techn...
Can receive calls but not texts?
Hello, I bought a payg SIM card and put it in an old phone. I got the welcome message from EE, signal is fine and reset the device. But I can't receive any text messages. Some apps require codes to be sent to the number but I can't recieve them? Call...
Cannot view my EE Broadband account or bill after switching from BT
I suspect I am one of many but here goes hoping adding this entry may make someone in EE take notice. I have been a EE mobile customer since May 24 when I switched from BT Mobile. This year I switched from BT Broadband to EE and my broadband was acti...
Item not delivered and being sent back to ee
Hello, I rearranged my delivery day and sadly this has been ignored by dpd, and they are sending my new phone back to ee.I'm unable to call on the current phone to fix this, and finding the whole situation very stressful. I need a email / digital tex...
No calls
I can’t receive a single call for some reason and this chat just appears after 24h without access to it.It is very disappointing that I have no email to contact the support team, because I couldn’t call or receive any calls back from the costumer ser...
How to cancel from overseas?
I've lived out of the UK for 6.5 years, and I've retained my contract with EE for the occasional use when I'm back. However, having paid the best part of £2000 for very little use, I now think it's time to give it up.How do I go about that? The cos...
e sim
Can anyone help? last year I purchased an e sim from air alo for my trip to the US. It was brilliant and I had no issues at all with it. Upon returning to the UK, my phone wouldnt connect to EE and when I contacted them, they had to send me a physica...
Change broadband package
Hi can someone help me to swap my broadband package to the friends and family package.?
Refund request
hi , i request to refund i had bill payment complain when i made my payment then the info message show me on screen pay first 50 pound to activate sim services because my services has deactivated them i paid the 50 pound but now same thing happening ...
