PlayStation portal hot spotting

[Mitch1875]

Hi, we have a PS portal, can connect to our home EE broadband and then connect to our pS5.

when away from the home WiFi I can connect to my personal hotspot (EE) on the portal, I get a tick on the internet connection page, but the portal  does not connect to the PS5, it just continually says connecting and then times out to a something went wrong message.

Hotspot works fine with other devices.

i read things about ipv6 ipv4 etc but tried everything 

[Leanne_T]

Hi @Mitch1875 

Thanks for coming back to the community. 

Can you try and hotspot the PS Portal to a different device to see if this works? 

The How to troubleshoot issues on your PS Portal (UK) support page has some steps to try. 

Leanne. 

[Mitch1875]

Thanks Leanne, will try that later; from further reading it appears that my EE mobile hotspot is NAT type 3, and the portal needs NAT type 2 .

Not sure if there is a workaround for this ? 

[Leanne_T · Accepted solution]

Hi @Mitch1875 

If the steps don't help to get you connected, PlayStation Support are best placed to help and go through what is needed. 

There is a link to contact them directly at the bottom of the page.

Leanne.