PS5 Issues

[Scorsazza]

Im now at my wits end with the useless live chat support and have decided to turn to the forum. I ordered a ps5 on the 26th after being informed my delivery would take 24hrs to be picked and packed. I was told on the phone over 2000 were in stock ready. Waited 24 hours, was told to wait for saturday for my order to be picked. After going through rude agents and supervisors, each giving different stories, i was told 100 were in stock and it would be picked ready and was told monday delivery was guaranteed. I had my doubts. Ive spoke to live chat AGAIN today, and have been told 70 is in stock, my order will somehow be picked, packed, given to dpd and guaranteed to be delivered tommorow. Im at my wits end with the lies now and just need some sort of clue. As an employee i know that this shouldnt be happening to customers, the situation with PS5 orders are ridiculous. The bundle has been on the store available for order all day today, so if its out of stock, stop taking orders...

[Scorsazza]

I did yeah, just then.

[Leanne_T]

Hi @Scorsazza @yasmin99

Have you downloaded the DPD app and entered the email/mobile number you used for updates, to see if they have any deliveries scheduled?

Thanks.

Leanne. 

[yasmin99]

@Scorsazza I didn’t get a tracking number or anything but mine got delivered today at about 11:30am!

[Leanne_T]

Thanks for letting us know @yasmin99

Enjoy your PS5 🙂

Leanne.

[LL900]

Delievery went wrong thanks to EE's incompetence. Hope i get it tomorrow or there'll be hell to pay.

[LL900]

Those idiots got my address wrong and the driver wouldn't deliver the package.

[Schockwave]

@LL900 , unfortunately, if the delivery address is not correct, then DPD will not deliver, as they could be liable if found not correct person.  No need to call EE customer service idiots, even if it is annoying, it can be an easy mistake to make, although this has never happened to me and I have been an EE customer since the days they were Orange.